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Visitor Assistance

Melbourne has a variety of great services available to visiting family or friends to assist in planning or finding their way around the city. Seek out Travellers Aid or a PTV Hub for your visitor services needs.


PTV Hubs located in Melbourne and some regional centres provide customers with a one-stop-shop for public transport information. These hubs are information hotspots that provide customers with face-to-face customer service for Victoria’s public transport network.

First time users can purchase and register a myki, download the PTV app, plan their journey and familiarise themselves with the network before using public transport.

  • Southern Cross Station, near the corner of Spencer and Collins streets
  • 750 Collins Street, Docklands
  • Bendigo, Bendigo Marketplace near Dick Smiths
  • Geelong, Westfield Shopping Centre, on the Ground floor near centre court

For more about PTV Hubs, click here.


Located at Southern Cross and Flinders Street Stations, Travellers Aid is a not-for-profit organisation that has been offering a wide variety of services to Melbourne travellers for almost 100 years. 

Providing simple, practical travel-related support and aid to people who experience difficulties with transport, individuals are able to access assistance at their point of need, to ensure that they reach their destination safely and confidently - including accessible toilet, shower and change amenities. It also provides advice and assistance to elderly and frail people, and people with disabilities to ensure safe passage.

Travellers Aid's services are available from two outlets within the city centre:


Located on the main concourse at Southern Cross Station opposite the Luggage Hall, this centre offers buggy and guidance services, mobility equipment, as well as medical companions. Open 7am to 10pm from Monday to Sunday.

9670 2072


Located on the main concourse at Flinders Street Station between Platforms 9 & 10, this centre offers luggage storage as well as mobility equipment. Open 8am to 8pm from Sunday to Thursday and 8am to 10pm on Friday and Saturday.

9610 2030


For more about the services available at each of the Travellers Aid centres, click here.